Terms and Conditions

This agreement is between you the [“User” or “you”] and REDEFINE MODERN COMFORT (collectively, “RMC”, “we”, “our” and “us”.)

If you do not agree with all of the provisions of this agreement, you cannot use the Services. To remove any doubt, in the event of any conflict or discrepancy between these Terms and conditions and any other provisions and/or terms and/or otherwise between RMC and you, the provisions and the terms of these Terms of Use will prevail. Please feel free to contact us with any questions regarding the content of this agreement.

Therefore, the use of https://rmcomfort.com/ is subject to the following terms and conditions. RMC reserves the right to update the Terms and Conditions at any time without notice to the user. The most current version of the Terms and Conditions can be reviewed by clicking on the ‘Terms of service’ hypertext link located at the bottom of our webpages.

1- USAGE

You will use this site in a manner consistent with any, and all, applicable laws, legislation, rules and regulations. If you violate any restrictions in these terms, you agree to indemnify RMC for any losses, costs or damages, including reasonable legal fees, incurred by RMC in relation to, or arising out of, such a breach.

2-APPLICABILITY

"These general terms and conditions (the "Conditions") apply to:

(a)  The use of any information, pictures, documents and/or other services on the online store of REDEFINE MODERN COMFORT via https://rmcomfort.com/ (our “Website”); 

(b) The purchase of different products displayed on the Website.

3- EXCLUSION OF LIABILITY FOR EXTERNAL LINKS

The Website may provide links to external Internet sites. RMC hereby declares explicitly that it has no influence on the layout or content of the linked pages and dissociates itself expressly from all contents of all linked pages of third parties. RMC shall not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy and cookie notice do not apply to any collection and processing of your personal data on or through such external sites.

4- INFORMATION ON THE WEBSITE

The information on the Website is for general information purposes only and does not constitute advice. Even though RMC has composed its Website with care, the information, texts, documents, graphics, and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. RMC does not guarantee that the Website and/or the information is free of errors, defects, malware and viruses or that the Website and/or information is correct, up to date and accurate.

To the maximum extent permitted under applicable law, RMC shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses 

or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any willful misconduct or from gross negligence on the part of RMC.

RMC shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

5- INTELLECTUAL PROPERTY

All brand names, logo, product names and titles used on the Website are trademarks or trade names of RMC or third party trade mark or trade name holders. You are not allowed to use or reproduce any such trademarks, logo or trade names as this may constitute an infringement of the holder’s rights.

The rights in the Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are owned by or licensed to RMC and/or its suppliers and subcontractors.

You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, or for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.

6- DATA PRIVACY

RMC collects and processes your personal data according to the privacy and cookie notice.

7- UNSOLICITED IDEAS

In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to RMC by e-mail or otherwise, you grant us an irrevocable, free of charge non-exclusive and worldwide right to use, copy, adapt, modify, publish and/or commercially exploit such Materials to the fullest extent in whatever form and via all media known and to date unknown for the duration of the intellectual property rights in the Materials and we shall not be bound by any confidentiality obligation in respect of such Materials.

To the maximum extent permitted under applicable law, you hereby indemnify and hold RMC harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.

8- ELIGIBILITY

You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the 

functionalities of the Website, which includes adding products to your shopping cart and submitting your order.

To place an order, you must be at least 16 years old, or older if that is required under applicable law to enter into agreement with RMC, and you must be a consumer - not a reseller.

9- ORDERING

The products offered on the Website represent an offer to purchase products from "RMC" based on the data provided on the Website.

All prices indicated are USD amounts and include value added tax. Orders and deliveries are possible only within the United States of America and the world in general. If RMC is not able to execute an order, RMC will inform you as quickly as possible. Orders are accepted only in quantities usual for households.

When you submit an order, we will send you an email acknowledging receipt of your order ("Order Confirmation"). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped ("Shipping Confirmation").

At this point a contract, containing these General Terms and Conditions, comes into existence and is binding on you and us (the “Contract”).

Products on the Website are generally in stock and ready to be sent. Any sizes that are out of stock are marked as unavailable. We may have stock issues when customers order products at the same time. When we are unable to ship an item already ordered, we may cancel or reject that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Our online collection is regularly replenished so it's worth checking back with us regularly.

If you have placed an order in error, or would like to cancel an order before it is delivered, please immediately call RMC’s customer service at +1(865) 226-9660 Mon - Fri 09.00 - 18.30 (standard rates, prices per mobile may vary) or e-mail RMC at michaelschemmelrmc@gmail.com  . RMC will do its best to assist you any way it can. As RMC always strives for quick deliveries, it means there is not much time to cancel your order before delivery.

Please note that we cannot make or accept any changes to your order (address, size, color) once your order has been placed.

Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right to cancel your order for any legitimate reason, including but not limited to the following situations:

  • The product is not available
  • Your billing information is not correct or not verifiable
  • Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud
  • You are under 16, or you are otherwise not of the age permitted under applicable law to enter into an agreement with RMC 
    • You are a reseller
    • If applicable, your bank transfer payment is not received within 5 business days after the Order Confirmation
    • We could not deliver to the address provided by you
    • Due to circumstances or events beyond our control.

 

10- PAYMENT METHOD

You can pay for the products by credit/Debit card (MasterCard, Visa, American Express), PayPal, Google Play and by other means as may be applicable in your country, see here for more information on the payment process.

  • The maximum amount you can spend in one order varies depending on the payment method you select and whether you are a registered user or a guest.

11- PROMOTIONAL OFFERS

  • Promotional offers (discount codes) from RMC are limited to one per customer, per order. It is not possible to combine promotional codes.

    If you have a promotion code, please enter it in the shopping bag page in the ‘Promotion code’ field and click on ‘Apply’. Please check and expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase. Please note that if using promotion codes on products on sale and the total discount is higher than 50% of the original price the promotion code might not be applicable. Every promotion code is valid for one time use only, unless stated differently.

12- DATA CHECK

During the payment process RMC may perform credit checks. Based on the outcome of those checks RMC may change, adjust or decline an order and/or the selected payment method. In most cases RMC will offer you the option to select a different payment method. Our customer service team will not be informed of the outcome of credit checks.

13- YOUR TOTAL PRICE

The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.

14- PRICE CHANGES

The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.

15- DELIVERY

As a rule, delivery time is 10 to 20 working days after shipping the order. See our delivery information for more details.

  • If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email or phone. Not doing so will not affect your legal rights.

16- RETENTION OF OWNERSHIP

You are responsible for the products following delivery of the products to the address you gave us. The products remain the property of RMC until payment is made in full.

17- CONTACT INFORMATION

You can contact us by visiting our registered office address at 448 N. Cedar Bluff Rd. Suite 316, Knoxville TN., 37923, United States, or Telephone: +1(865) 226-9660, Mon - Fri (09.30-18.00 CET) or via E-mail: michaelschemmelrmc@gmail.com

18- CHANGES

If RMC decides to change these general terms and conditions, we will post the changed terms and conditions on the Website. You are advised to regularly check whether they have changed. Existing contracts will not be affected by such changes.

19- GOVERNING LAW AND JURISDICTION

This general terms and conditions in relation to the use of https://rmcomfort.com/ is hereby governed by, and constructed and enforced in accordance with the laws of Knoxville, Tennessee. The competent courts in Tennessee, USA,  shall have the exclusive jurisdiction to resolve any dispute between you and RMC.